Shipping Policy

CITYCULTUREKICKS ("we," "our," or "us") operates www.cityculturekicks.com. By placing an order on our Website, you agree to the terms and conditions outlined in this Shipping Policy.

These terms are designed to establish clear expectations regarding our shipping services and protect the interests of both Cityculturekicks and our customers.

General

We strive to keep our inventory accurate. If an item becomes unavailable after your order is placed, we will contact you to offer a suitable replacement (subject to availability), the option to wait for restocking, or refund for the full purchase amount.

Shipping, Order & Delivery Information

All orders are shipped from our operational warehouse(s) based on product availability and logistics.

Orders are processed and dispatched from our registered operations in New Delhi, India to ensure timely delivery.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method. We offer Standard Shipping and Express Shipping. Orders are shipped through trusted courier partners, including Blue Dart, DTDC, DELHIVERY, and other reliable logistics providers to ensure timely delivery across India.

Returns 

Return Due To Change Of Mind The City Culture Kicks accepts no returns and offers no refunds.

Delivery Terms

Transit Time (Domestic)

Domestic orders are typically delivered within 2–7 business days after dispatch. We ship through trusted courier partners, including Blue Dart, DTDC, DELHIVERY, and other reliable logistics providers to ensure safe and timely delivery across India.

Dispatch Time

Orders are typically dispatched within 1–3 business days after payment confirmation. Our warehouse operates Monday to Friday, excluding public holidays. While we strive to dispatch all orders on time, occasional delays may occur during peak periods or holidays.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Delivery Delays

If your order has not been delivered within the estimated delivery timeframe, please contact our Customer Support team. We will work with the courier partner to investigate and provide you with an update as soon as possible.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email or SMS, allowing you to monitor the status of your shipment through the courier partner's latest updates.

Pre-Order Products

Some products are available for pre-order. The estimated dispatch or delivery timeline is displayed on the respective product page and at checkout. Please review this information carefully before placing your order.