Returns, Exchanges & Refunds Policy
At Cityculturekicks, we are committed to delivering authentic, premium footwear and apparel that meet your expectations.
Due to the exclusive and limited-edition nature of many of our products, all sales are final. We do not accept returns, exchanges, cancellations, or provide refunds once an order has been confirmed and shipped, except where required by applicable law or in cases of verified damaged, defective, or incorrect items received.
We encourage customers to carefully review product descriptions, sizing information, and order details before completing their purchase.
1.1.Order Processing
- Orders are processed only after successful payment confirmation.
- Most orders are processed within 1–3 business days.
- During product launches, promotional events, holidays, or unforeseen circumstances, processing times may be longer.
- Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email or SMS (where applicable).
1.2.Shipping Policy
- We ship across India through trusted courier partners.
- Shipping timelines vary depending on your delivery location.
- Estimated delivery time is generally 2–7 business days after dispatch.
- Remote or non-serviceable locations may require additional delivery time.
- Delivery timelines are estimates only and are subject to courier operations, weather conditions, government regulations, and other factors beyond our control.
1.3.Delivery
Customers are responsible for providing accurate shipping information.
Cityculturekicks shall not be responsible for delays, failed deliveries, or additional shipping charges resulting from:
- Incorrect or incomplete addresses
- Incorrect contact information
- Customer unavailability during delivery
- Refused deliveries
If an order is returned due to any of the above reasons, additional shipping charges may apply for re-dispatch.
1.4.Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 3 days of the delivery date (as confirmed by the courier tracking).
To submit a claim, please email:
Your claim must include:
- Order number
- Clear photographs of the product
- Images of the shipping box and packaging
- Shipping label
- Complete unboxing video recorded from the moment the sealed package is opened until the product is fully inspected
The unboxing video must:
- Be continuous and unedited
- Clearly show the unopened package
- Capture the shipping label
- Show the entire unpacking process
- Clearly display the issue being reported
Claims submitted without a valid unboxing video may be rejected.
If our verification confirms that the item was damaged, defective, or incorrectly shipped, Cityculturekicks will determine the appropriate resolution, which may include:
- Replacement (subject to availability)
- Refund
- Any other suitable remedy at our sole discretion
Products must remain:
- Unused
- Unworn
- Unwashed
- In original condition
- With original tags attached
- With original packaging, accessories, and documentation
Claims that do not satisfy these conditions may not be eligible for resolution.
1.5.Refund Policy
Refunds are only issued in the following situations:
- Verified damaged or defective product
- Verified incorrect product received
- Order cancelled by Cityculturekicks
- Any other situation required under applicable law
Refunds will be processed using the original payment method whenever possible.
Depending on your bank or payment provider, refunds may take 5–10 business days to reflect.
1.6.Authenticity Guarantee
Every product sold by Cityculturekicks is carefully sourced and verified for authenticity.
We guarantee that all products sold on our website are genuine.
1.7.Warranty
All trademarks, logos, product names, and brand assets belong to their respective owners.
Cityculturekicks operates solely as an independent reseller of authentic products.
Where applicable, products may be covered under the manufacturer's warranty.
Any warranty claim, repair, replacement, or service must be processed directly with the respective brand or its authorized service centres in accordance with the manufacturer's warranty policy.
Cityculturekicks does not provide manufacturer warranty services and accepts no responsibility for warranty approvals or outcomes.
1.8.Policy Updates
Cityculturekicks reserves the right to amend, modify, or update this policy at any time without prior notice.
Changes become effective immediately upon publication on our website.
Customers are encouraged to review this page periodically before placing an order.
1.9.Contact Us
For any questions regarding your order or this policy, please contact our Customer Support team.
Email: care@cityculturekicks.com
Please include your order number and relevant details in all communications to help us assist you promptly.